FAQ's

We offer a number of warehouse services free of charge:

• - Consolidation of different orders into one parcel
• - Seller invoice removal
• - Parcel shipping from our warehouse
• - Original packaging removal

We take 2 photos of each incoming package free of charge. This service is automatically available to all JULIO TEAM members and is provided every time when we receive a package at our warehouses.

For an additional fee of $5 you can order 10 more photos. If you order photos in advance, before the package is delivered to the warehouse, the service fee is only $2.50.

The last step - shipping your outgoing parcel via the method of your choice. We will provide you with a tracking number.

We only process parcels that weigh up to 50lbs including packaging.

Sign into your JULIO TEAM account. In your Profile you can see your personal shipping address in the USA. Please, make sure you provide your exact US address to the seller or online store when you place your order.

An incoming package is a parcel that was sent by the seller to your address in the USA (one of our warehouse). The parcel may contain multiple items.

An outgoing package is a parcel that was sent from our warehouse to the recipient. Several incoming packages can be consolidated into one outgoing package.

If you notify us about a package that has already been sent to our warehouse by the seller, its identification will be even faster and easier. To add an incoming parcel, you can go to your Profile and cilck the "Add incoming parcel" button.

Go to your Profile and select the "Parcels" tab. There you can see your incoming packages sorted by "Expected parcels"and "In stock". Pick a package that you would like to send from the "In Stock" list and press "Create a parcel". A new window with shipping options will open.

If the package was added to the "Expected parcels" list and you provided us with its tracking number, the package will show up in your Profile - "In Stock" section upon arrival. If the tracking number was not provided, your parcel will be identified using your Suite number.

Upon delivery to the warehouse, 2 photos of your parcel will be provided right away.

Expected parcels may not arrive for a number of reasons: shipping problems on the seller’s end, local delivery delays, or identification issues at our warehouse.

In order to determine the reason for the delay, you should first contact the seller or online retailer with the postal tracking number provided to you with when your package was sent. The seller can then contact the shipping service regarding your parcel. Please make sure to provide the correct name and address, as a wrong name or the USA address can lead to identification problems once the parcel is delivered to us. Please contact our Support Team to determine whether that is the case.

Packing multiple incoming packages into one outgoing parcel - a service that JULIO TEAM offers free of charge to help you to save money on shipping fees.

Clicking "Create a parcel" allows you to pick several packages from the "In Stock" list and combine them into one outgoing parcel free of charge.

Sellers and online stores usually provide you with a tracking number for your order at the time of purchase, as long as the shipping method allows for one. In most cases, you can also look the tracking number up in your profile on the website where you placed your order.

You can store your parcels at the warehouse for as long as you want free of charge.

If the return policy allows free returns, the seller will provide you with a pre-paid return shipping label. All you have to do is send this label to us and we will use it to return the order to the seller.

If the return policy requires the buyer to pay for the return, you can add the seller’s address to your Address Book and use it to create an outgoing parcel. If you have any questions, please feel free to contact our Support Team via your Profile.

We always remove invoices as part of the final stage of packing the outgoing parcel.

All international parcels must have a customs declaration. You can fill it out and our specialists will check it for errors free of charge.

Auto-shipping is a feature within your profile that allows you to plan ahead and consolidate several packages into a single parcel prior to their arrival at our warehouse.

Two or more incoming packages can be consolidated. This allows you to save on shipping: as the weight of a single package increases, the price-per-kilo decreases.